Product

iConnect (Omnichannel WhatsApp)

Omnichannel WhatsApp, CRM & Customer Service AI

One inbox for every business WhatsApp number

iConnect brings every customer conversation into a single inbox, over the official WhatsApp Cloud API as well as WhatsApp Web. It adds template broadcasts, an AI customer service bot, a contact CRM and a REST API.

Messages piling up on one phone cost sales: replies arrive after the buyer has moved on, customer history leaves when a staff member does, and no numbers are left to evaluate.

Online Demo

Why iConnect?

What you get on day one

Not a roadmap. Everything below already runs in the application.

Official WhatsApp Cloud API and WhatsApp Web, side by side
Connect a number with credentials, or simply scan a QR code
The bot answers routine questions, agents take over the rest
Dashboard and logs show what actually happens each day

Features

What you get on day one

Multi-number inbox

Every conversation from every number in one list. Filter per channel, mark as done, hand over to a specific agent, and see who is handling what.

Broadcasts that do not get blocked

Send to many contacts through official Meta templates, with a five-step wizard, preview and scheduling. Variables are filled in per recipient.

AI customer service bot

Answers around the clock using your own persona and business facts. Choose OpenAI, Anthropic or OpenRouter with your own API key.

Contact CRM with custom fields

Customer data stays with the company, not on staff phones. Add your own fields such as birthday, due date or policy number without a developer.

REST API & webhook

Send messages from your own system through the per-channel v1 API and receive incoming messages on your endpoint. Includes API keys, documentation and a Postman collection.

Dashboard & logs

Incoming and outgoing messages, broadcast results, the most frequent questions and every API call are recorded, and can be exported to CSV for reporting.

Roles and per-page permissions

Owner, admin, supervisor and agent. Agents only see the inbox; credentials, rates and data structure settings stay with the managers.

Escalation to the person in charge

When a customer asks for a human, the bot gets stuck, or the topic is sensitive such as a complaint, the responsible person is notified on WhatsApp straight away.

24-hour window guard

Free-form messages may only go to contacts who replied within 24 hours. iConnect filters them automatically and tells you who was left out, so there are no surprise failures.

Why iConnect?

Official WhatsApp API or WhatsApp Web? You do not have to pick one.

Many providers serve only one of the two. iConnect supports both side by side, and is candid about the strengths and the limits of each so nothing surprises you later.

The service packages

Monthly platform fee, no setup cost

WhatsApp API message costs are billed separately according to usage, so you do not pay for a quota you never use.

Start from

Rp 50.000 /month

Starter Rp 50.000 per month
Business Rp 300.000 per month
Enterprise Rp 1.000.000 per month
Annual payment saves two months

Prices exclude VAT.

Online Demo

Free consultation

Have a project in mind?

Tell us about your requirements. We help you find the right solution while considering total cost of ownership.